Terms & Conditions

1. Introduction

This agreement covers all subscribers to MT-Themes services and its platform, including ecommerce store themes, mobile applications, add-ons, and related services. Your use of any of our services means you fully accept all terms and conditions in this agreement and any future amendments to it.

Please read this agreement carefully before subscribing to any of our services. If you do not agree to any of the terms below, please do not use the platform or any of the services provided.

2. Term of the Agreement

This agreement begins as soon as the subscriber accepts it and remains in effect as long as the subscriber keeps paying the subscription fees. If the subscriber breaches any of the terms of this agreement, MT-Themes has the right to cancel the subscription and delete user data in accordance with Section (7) of this agreement.

3. Payment and Renewal

Service fees are charged in advance on the day the subscription is activated or upgraded. Monthly or annual billing is applied based on the chosen plan as described in each service. Refunds for the remaining period only apply in cases explicitly stated.

• All displayed prices are inclusive of VAT (if applicable)
• An electronic invoice is issued for every payment
• If the payment method is rejected, the subscriber is notified to update their payment details

4. Automatic Renewal

The subscription renews automatically with its current features unless the subscriber cancels the renewal before its due date. The service provider charges the fees through the registered payment method. The subscriber can adjust subscription settings or cancel automatic renewal through the dashboard at any time.

5. Security Precautions

The subscriber agrees to take all necessary security measures to prevent unauthorized access to their account. Sharing login credentials with any other party is prohibited.

MT-Themes is not liable for damages resulting from the subscriber's failure to take the necessary precautions to protect their login credentials. The following is also expressly prohibited:

• Attempting unauthorized access to the platform's systems
• Copying, modifying, or distributing any part of the source code of themes or applications
• Using the services in a way that affects the platform's performance or harms other users
• Using automated tools to scrape data or content from the platform

6. Technical Support

MT-Themes provides technical support to subscribers during announced working hours through the following channels:

• Ticket system from the dashboard
• Email
• WhatsApp (for premium plans)

Technical support includes assistance with installing and customizing themes, resolving technical issues, and guidance on using the dashboard. Technical support does not include custom code modifications outside the scope of the available theme settings.

7. Maintenance and Updates

The subscriber agrees that MT-Themes will perform the periodic maintenance required for the platform, including upgrades, improvements, and security fixes. Maintenance may require a temporary service interruption not exceeding 36 hours per year.

If the downtime exceeds this limit, the subscriber's subscription is extended by twice the additional downtime.

8. Data Retention

If the subscriber stops using the service — whether by their own request or because of unpaid invoices — account access is suspended. Data is retained according to the following policy:

• Annual subscriptions: Data is retained for one year (365 days) from the date of cessation, after which the account and data are permanently deleted
• Monthly subscriptions: Data is retained for 90 days from the date of cessation
• The subscriber can request to export their data before the retention period ends

9. Intellectual Property Rights

MT-Themes respects intellectual property rights and requires subscribers to do the same. This agreement does not transfer any intellectual property rights from the service provider to the subscriber.

• All themes, applications, and source code are the exclusive property of MT-Themes
• The subscriber is granted a limited, non-transferable license to use them
• Reselling, redistributing, or sharing the themes and applications with third parties is prohibited
• Copying designs or code for use outside the scope of the license is prohibited
• The MT-Themes trademark and logos are protected, and subscribers are not allowed to use them without written permission

10. Disclaimer

The service is provided "as is", and MT-Themes makes no express or implied warranties regarding performance or expected results. MT-Themes is not liable for:

• Any direct or indirect loss resulting from the use of the service or the inability to use it
• Service interruptions due to circumstances beyond our control (hosting issues, natural disasters, etc.)
• Any damage resulting from unauthorized access to the subscriber's account
• Theme compatibility with Zid platform updates that are made without prior notice
• The content the subscriber adds to their store using our services

11. Indemnification

The subscriber agrees to indemnify and hold MT-Themes harmless from any claims, damages, or expenses — including legal fees — arising from the subscriber's breach of this agreement or infringement of any third party's rights.

12. Non-Transferable Agreement

This agreement is exclusive to the subscriber, and they may not assign or transfer any rights or obligations arising from it to any third party without prior written consent from MT-Themes.

13. Modifying the Agreement

MT-Themes has the right — at its discretion — to modify or replace any part of this agreement. The subscriber is responsible for following updates through the platform's announcements or registered email. Continued use of the platform after the modifications are published is considered acceptance.

14. Termination of the Agreement

The subscriber can stop the service by not renewing the subscription or by sending a direct request to the support team. In this case:

• Data is deleted as stated in Section (8)
• MT-Themes has the right to terminate the agreement by notifying the subscriber and granting them 10 days to make a backup of their data
• The clauses related to intellectual property, disclaimer, and indemnification remain in effect even after the agreement ends

15. Privacy

MT-Themes is committed to respecting the privacy of the subscriber and all their data entered on the platform. The subscriber's account is not accessed except at their request for support or training, or in accordance with this agreement.

For more details on how we collect, use, and protect your data, please review our Privacy Policy.

16. Applicable Law

This agreement is governed by and interpreted according to the applicable regulations and laws. If any dispute arises related to this agreement, it is resolved amicably first, and if that is not possible, it is referred to the competent judicial authorities.

Note: By using MT-Themes services, you acknowledge that you have read, understood, and agreed to all the terms and conditions stated above. If you have any questions, do not hesitate to contact us.